Privacy Policy

This is a general template and not legal advice. Have it reviewed by counsel before launch.

This Privacy Policy explains how Onward ("Onward", "we", "us") handles your information when you use our website and services. Onward is a roofing marketplace based in Denver, CO. We match homeowners with a few vetted, licensed, and insured local roofing pros. Onward is free for homeowners. Roofers pay us to be matched. We never sell your info to a crowd of cold-callers.

What we collect

We collect the info you give us and some info we get when you use the site:

• Your name and contact info, like phone and email.
• Your ZIP code and home address.
• Project details, like roof type, the problem, and timing.
• Usage data, like the pages you view, your device, and your IP address.

How we use your info

We use your info to:

• Match you with a few vetted local roofing pros.
• Reach out about your quote and answer your questions.
• Run, fix, and improve our service.
• Keep the site safe and follow the law.

Who we share it with

We share your info only when it helps you or when the law says we must:

• The few matched pros you ask us to connect you with — not a crowd.
• Service providers who help us run the site, like hosting and email. They may only use your info to do work for us.
• Legal reasons, like a court order, or to protect people from harm.

We do not sell your personal info for money. See our Do Not Sell or Share page for your opt-out choices.

Your choices and rights

You can ask us to show you the info we have, fix it, or delete it. You can also tell us to stop contacting you. Depending on where you live, you may have more rights under state law. To make a request, email privacy@getonward.com. We will not treat you unfairly for using your rights.

Cookies

We use cookies and similar tools to remember your settings, see how the site is used, and make it better. You can turn off cookies in your browser, but some parts of the site may not work as well.

Security

We use reasonable steps to protect your info. No method online is 100% safe, so we cannot promise perfect security. Please keep your own login and details safe too.

Children

Onward is for adults. Our service is not meant for children under 13, and we do not knowingly collect their info. If you think a child gave us info, email us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top. Please check back now and then.

Contact us

Questions about your privacy? Email privacy@getonward.com or call (888) 555-0147. You can also write to Onward, Denver, CO.