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Full services directory How it worksFor prosAbout Get matched Call (866) 582-8523Use three checklists: before you buy (age, fuel type, first hour rating, sizing), at quote stage (itemized unit, labor, permit, disposal, venting, expansion tank), and at handover (permit number, warranty registration, model and serial recorded, shutoffs shown to you, no leaks or drips).
Before you call. Photograph the data plate: brand, model, serial, capacity, and date code. Note the fuel type and whether the vent is a metal flue to a chimney, a PVC pipe, or a fan-assisted unit. Note the space around it. Count your household's simultaneous hot water uses on the busiest morning. That five-minute exercise makes every subsequent conversation more honest.
At quote stage. Require line items, not a lump sum: unit and model number, labor, permit fee, haul-away of the old unit, expansion tank if required, new shutoff valve, vent work, gas or electrical work, and any drywall or access work. NerdWallet's 2026 figures give you sanity checks — $150-$450 labor for a tank swap, $600-$1,900 for tankless, $25-$300 for permits.
At handover. Get the permit number and the scheduled inspection date. Get the warranty registered — many manufacturers require registration within a window. Have the installer physically show you the cold water shutoff, the breaker or gas control, and the T&P discharge line. Then look at every connection with a flashlight before they drive away.
One thing to check that people skip: ask whether the installer left the water temperature at a setting you chose. Factory or default settings are not a decision about your household's scald risk.
That is worth something only while you are still choosing. Tell us what is going on and we will match you with a few water heater pros whose licence and insurance we have already checked — free, no obligation.
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